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Buying Pre-Owned
What does certified pre-owned mean?
Every Reboot device is tested, cleaned and properly checked before it’s listed, so all you need to do is switch it on.
Will my laptop have any marks?
Pre-owned laptops may have minor cosmetic marks from previous use. Every laptop is still inspected and tested before it's listed.
What's in the box?
You get the laptop and its charger. Pre-owned laptops are shipped in non-original packaging.
Does it come with Windows installed?
Yes. Windows 11 comes installed and activated, so you can switch it on and get straight to work.
How do you check the battery?
Placeholder answer. Explain how battery health is tested and the minimum battery condition a laptop must meet before it's listed.
Can I see a laptop in store before I buy?
Placeholder answer. Confirm whether Reboot stock can be viewed at Computer Mania stores, and which ones.
Warranty and Support
Do Reboot laptops come with a warranty?
Yes. Every Reboot laptop includes a 12-month warranty in the price.
What does the warranty cover?
Placeholder answer. List what the 12-month warranty covers and what it doesn't, for example accidental damage or liquid damage.
How do I make a warranty claim?
Placeholder answer. Explain the claim steps, who to contact, and whether laptops can be dropped off at any Computer Mania store.
Delivery and Collection
Where do you deliver?
We currently deliver within South Africa.
How much does delivery cost?
Delivery is a flat R99 anywhere in South Africa, with The Courier Guy. You can also collect your order free of charge from any of our 31 Computer Mania stores.
How long will my order take to arrive?
Orders are processed within 72 hours and then delivered by The Courier Guy. Please allow 3 to 4 extra delivery days for outlying areas.
Can I collect my order from a store?
Yes. Choose Collect in store at checkout and pick any of our 31 Computer Mania stores. Collection is free.
Returns
Can I return a laptop if I change my mind?
Placeholder answer. Explain the return period and the condition items need to be in.
What if my laptop arrives damaged or faulty?
Placeholder answer. Explain how to report a problem on delivery and how quickly it will be resolved.
Payment
Which payment methods do you accept?
Placeholder answer. List the accepted payment methods once the payment gateway is set up.
Can I pay in instalments?
Placeholder answer. Confirm whether buy now, pay later options are offered.
Do your prices include VAT?
Yes. All prices on the site include 15% VAT.
Trade-In
How does trading in my laptop work?
Bring your laptop and charger, plus your ID and proof of address, to Computer Mania Brooklyn, Mall of Africa, Rosebank, Cape Gate, Cavendish, Somerset West, Canal Walk or TygerValley. Or book a free collection online. Our team runs a full diagnostic and emails your offer within 48 hours.
Which laptops can I trade in?
We accept ASUS, Acer, HP, Lenovo, Dell and Apple MacBook laptops with an Intel Core 8th Gen or AMD Ryzen 2nd Gen processor or newer, at least 8GB RAM and a 256GB SSD, along with the charger.
How do I get paid for my trade-in?
Choose cash by EFT, or a Computer Mania voucher worth up to 10% more.
Still Have Questions?
Our team is happy to help with anything not covered here.